Reading your words, we'd say that you're pretty happy with our service :) and that makes us super happy! Don't hesitate to share how things went for you, our goal is to keep serving you better and better. You can contact us by email email@example.com or on our site Facebook. Thanks!
Shay : Prompt customer service from YouShould - although following the reservation everything was done outside the platform (including change of reservation time payment etc) so the follow up from YouShould seemed a bit irrelevant, maybe you guys should coordinate better at the backend :)
Alex : Change the bodyguard
Tapiwa : You were great. You shouldn't be charging the bars per head right at the get-go though.
Louise : All good !
charmaine : Very usefull
Jo : It was all great. The room got very warm but I don't think there is much you could have done about that. We opened the windows and that kind of worked.
Ciara : There were people sat at my table and the staff weren't very proactive at moving them which was a bit frustrating as many of my guests had to stand.
Gopi : Service was great no complaints from me!
Dan : Excellent service and great food, was a bit disappointed with the cocktails
Eva : N/A
Alessandra : No need for so many emails.
MARK : Regular updates and confirmation made planning easy
Giovanna : Was really good and cheap
David Cervi : Good service.
Chiara Fiorillo : It was good
Luke : Very good
Melisa : WAYYYYY too many mails received from YouShould!!! The 'pass' that they emailed you, turns out I didn't need it for the bar, just my name was enough. That didn't prevent YouShould from emailing me EVERY DAY OF THE WEEK to remind me that my guests hadn't downloaded the freaking pass. Also texted me a couple of times. Don't worry, I won't forget my reservation!
Cass : Too many email and text notifications - made me want to cancel my booking
Suguna : Please make sure all your staff are aware of the packages you provide. And that they deliver properly.
Melanie : Bar service
Anna : Everything was really good. Well done! Glad I found you online!
Diandra Sovailescu : Efficient service, easy communication
Alessandra : Good support!
Xanthe : they didn't have my booking - despite email and text confirmation. It was a work even and highly embarrassing
Remi : Very useful and great reactivity. Will definitely use again
Rachel Griffiths : The Youshould team download ticket showed the wrong bar and sent half of our guests to Foundation bar instead. This caused a bit of a drama trying to get the guests to the venue before the Birthday girl showed up for the big surprise! Also the photographs look a lot nicer than the decor that we got to see! I was expecting an area like the bathroom room or the chill out lounge, with access to the party area however we had the booth next to the bar. Wasn't quite suitable for my friends 60th Birthday, as it was more grunge than boutique. We had a great time though.
BENEDICTE : nothing to add
Orla : Very good
Emma : Simple to use, easy and quick!
Alison : I received so many texts and emails, none of which clearly stated the offer was confirmed. I decided to call to speak to Sophie to ensure all would be ok which I'm glad I did as it gave me confidence to insist on the table & complimentary bottle when I arrived.
Chloe : We were a little disappointed to not be able to order the platters we wanted on the day, although I admittedly didn't order any before the D day. I would still recommend the venue but would expect a little bit more availability on the food platters (that were delicious)!
Finnoula Taylor : Thought we might be given a few more bottles of prosecco as originally told it was 1 per 10 people. But other than this, it was a great place! Loved the outside area.
Nisrine : The service is good and I got an answer quite rapidly
James : N/A. happy with everything I received.
Joanna : Hi! YouShould were great and I really appreciated the service I received, including the reminder texts and emails. Thank you!! I wanted to mention one or two things about Mabels that I didn't want to say in the public review (not in to online slating of businesses, and some things are just out of people's control) but... there is a weird smell when you enter the bar, basically it smells quite strongly of urine when you go towards the back bar/stairs area. I'm sure it's something they are aware of but it is obviously not ideal! The other thing, which is probably more relevant to YouShould , is that the designated area for my party wasn't big enough for the number of guests that I booked for. We had a nook in the back of the venue (to the right) with a large table (6 chairs) and one other 2 seater table. While we had the use of the bar in that area , which was great as it was almost like a private bar for us for the evening, I did feel like for 30 people it was quite squashed and there was nowhere for my guests to sit down. It was also incredibly hot and some people were quite uncomfortable and had to go outside, which was not ideal. There were other much more spacious areas in the bar with a lot less guests. I feel as though whoever manages the space allocations in Mabels could have done a little better as I filled the area and more. Obviously not you guys' fault at all but i did think it worth mentioning as if I were to visit Mabel's again I would definitely want to confirm the space was sizeable enough. Other than that I can't criticise as the staff were really helpful and attentive, as I said above, but the bars were all definitely understaffed so drinks took super long (I know they were cocktails mostly but 20+ mins queuing is a lot) so they were under a lot of pressure. 1 bartender per area, especially the particularly busy ones is probably not enough in peak. I know this is quite a lot more detail than needed but I'm sure it's useful for you to get a good idea of the venues you're working with. Anyway guys I had a great time and so did all of my guests, and I'll definitely return to Mabel's, and recommend it for appropriate events, and I will definitely recommend they book it through YouShould. The service received from you was really personal and attentive, thank you again xx
Suguna : YouShould has been great in liaising with the bar and sending reminder emails.
Alain : Preorders not respected and soft drinks paid in extra contrary to what arranged with the owner.
Adriana : My only note is that the description of 'table booking' says it's a group of smaller tables that the party has access to in a section of the venue, but when we got there it was one single long table. This was a bit different than the arrangement we had imagined (so we could more easily move and talk to each other).
James Meads : Not sure really!
Melisa : The service was excellent.
Giorgina : Great choice!
Ilona : I asked for somewhere not too loud and you recommended somewhere that is very loud. I have no issue with Bar Soho, they did their best to accommodate us but you shouldn't have recommended them to us. My understanding is that your service is to recommend suitable bars and you failed miserably at that, sorry to be so blunt but I am extremely disappointed in your service. I also specifically asked for drinks tokens and these weren't arranged in advance. Bar Soho were willing to arrange drinks tokens but this had not been passed on to them before we arrive. I do not know if there is anyway that you can rectify the situation but as it currently stands I will not be recommending your service. I am aware that mistakes can be made and perhaps a new member of team was involved with my request, as such I am open to changing my mind about your services but this would require an explanation from you and compensation. I hope you understand. I am happy to discuss this in more detail as I firmly believe in constructive criticism for improving services.
beth : Yes was very good
sara : Perfect from start to finish. Helped everything go smoothly!
Archana : They need to look after the person booking especially if there is a deposit involved. They should definitely communicate with the bar properly and booked the correct area for the customer.
Kathryn : I wouldn't change anything!
Shernaz : I was really annoyed with Youshould I sent off my request and early the next day you said the bar was full i had to look elsewhere and were going to give me other recommendations. I was really dissapointed as really wanted this venue, so rung them directly and they had availability and was no problem at all. They said they had cancelled the booking at all. so i booked straight with them. If i hadn't of called them myself i would not have been able to host my party there. Youshould don't deserve your commission for this, and your very lucky the bar were so good about it ! I'd only use your site to find places now not to book - terrible!
Rachel : Really appreciated the texts and being called when there was a problem. Possibly (this is a big ask) having an easier way to communicate with the bar themselves what services we would be requiring eg the use of the screen etc? Maybe I missed this but having a 'disabled access' or 'no disabled access' see-able-somewhere would be good too? Maybe a follow up discount or suggested places to go to for a similar venue to increase repeat bookings through your good-selves? I would love to work with you folks again, really appreciated your service and have already talked about you to mah pals! All the best folks!
Sophie : I thought your service was absolutely ace. I spoke to 2 of you through the live messenger functionality and both times you listened to my requirements and came back with great options. The follow up was equally remarquable and I liked the emails / text messages. Overall - amazing experience and would use you guys again! Thanks :)
John : YouShould is a brilliant website. The big list of pubs and bars was essential in helping me find exactly the right venue for my party. The reminders were good too, just the right amount and thankfully not overflowing my inbox. Thanks to everyone on the team!
Caroline : It would be helpful to formalise the process so that arrangements are written down and emailed rather than based on telephone conversations. There seemed to be a complete disconnect between the people i spoke to when I made the arrangements and the staff who were there on the evening. This room should not be advertised as being suitable for more than 50 people.
Stephanie : Really good service and help. Friendly customer service!
Naz : The problem in communication between you should Team and the bar as an area was never reserved
Kunal : Keep doing what you're doing well'
isabelle : There needs to be more information regarding happy hours and special deals.
Ian : We have been here a few times but was somewhat disappointed this time - first time on a Tuesday so even if fewer cliental management should still ensure service is appropriately monitored.
Zara : - more research into the vibe and music being played/performed at the bar - as it was a joint birthday I looked into getting an edit on the Party Page changed to say 'we invite you to..' instead of 'I invited you to..' but in the end no-one got back to me.
elsa : Very well organised and efficient, congrats!
Hannah James : This one s the first time I've used You should and I was impressed by the choice and helpfulness of the online staff.
Simona : I received a lot of messages, reminders, however when I arrived to the bar the table was not ready, they did not get any information about my booking. It took about 20minutes for them to figure it out. Finally, as it was not really busy they just gave as a table. I paid the deposit and was waiting for the amazing night, but it was disappointing.
Kathryn : Perfect. Thank you so much for being so helpful.
Johan : Help by publishing / linking up with whats happening on certain nights (e.g. Oxjam) at venues.
Cheryl : YouShould was great. Didn't know there was such a service until I started obsessing about venues at 3:00 in the morning. Very helpful, kept in touch, great follow-up. Will definitely use them again and highly recommend them.
Elizabeth : love you should.
Mel : Fantastic service, friendly staff. The bar doesn't sell food but they staff arranged for pizzas for us to be delivered. Great sound system with the latest kit.
Natasha : Thanks Ben! Really personal service, obviously knew a lot about what you were doing and made booking a fun experience. Made everything so easy for me and dealt with all my last minute issues. Great website, good luck!
Himangini : Don't advice people this place! It sucks. Also make sure the discounts mentioned on your website actually applies to the bar.
JO : Cannot fault the you- should service! Live chat was a great help and text and emails of confirmation and reminders were immediate!
Sydnie : Was all fine! Great with reminders etc
Floriane : Well, I've just discovered this service thanks to a sponsored ad on Facebook and it's really convenient. I had a good feeling with the Shutterbug bar and Tom directly offered his help and advices, so I can be sure it was the right call for my birthday party. He answered my questions and then, I was ready to book the spot. After that, he maintained contact so I was aware of the booking confirmation and other details. So it was perfect.
Nadine : Great customer service, I felt very pampered.
David : The service at you should was great.
Zeena : A knife provided with the cake would have topped it all off!
Milly : It would be great if you could leave a review for the YouShould service separate to the bar service. Booking through the site was straightforward, but it would be even better if you didn't have to ring the venue afterwards to confirm the booking. :)
Jade : Very attentive/speedy service although I should like to see more bars on their website. Would definitely use them again.
Agata : The only thing I feel I need to highlight is that we booked an area identified as "terrace", so we were expecting to be seated in a real terrace, like a patio or a private spot outdoor. Whereas the space allocated to us was the area in front of the main entrance, literally on the main road. I was expecting a private or semi-private spot. I believe that when describing the outdoor area, the venue should change the name "terrace" to something else as it might be misleading and confusing. Many thanks!
Tamara : Confirmation of booking took a few days and I was already looking for other venues. But it seemed like the bar was a bit slow in responding. Also, there was a bit of a misunderstanding with the deposit. You advised to call the bar and give them my credit card details when in fact they didnt require a deposit. But all in all, everything went well and I'd book with you again and recommend you to friends & colleagues
Claudia : Great help! Tom was always available even outside hours. Thank you
Will : Text messages were great but when I turned up the booking didn't exist.
Alexander : Service was fantastic - completely exemplary. Liked the personal touch.
Diana : Not good at all.
Christina : Create a platform for us to liaise with the venue via youshould!
Sandip Bath : Good
Michelle : Youshould is great, not sure all of the Macbeth team know they are linked to them and their offers
Pierre : I went through the chat, I got an instant reply about a bar and it was a good choice !
Eleanor : YouShould were great, dealt with all the timings and contact very quickly. Everything worked out perfectly.
Freddie : Great service, much easier to make a booking on here than DesignMyNight and far more visually-appealing and user friendly. I haven't used the mobile app if there is one but very impressed with the desktop UI. I would include more curated lists perhaps as sponsored articles in publications like Metro, Buzzfeed etc. e.g. Rooftop bars in London, quirky cocktail bars in the city, whisky bars, quiet places to have a drink, top bars to host your birthday, date night etc.
Stephanie : The youshould service is brilliant! Proactive and helpful. Thanks for a fab night.
Alison : You guys were great - merci for your service :)
Mitch : Had a great time, all went well. The only thing that I was concerned about was the space that was meant to be reserved. We did not have any reserved tables until bringing it up with the bar staff. Would've been nice to have more space but there was already a lot of people around.
Anna : I love the music but it wasn't really heard in the back room near the window so please add some speakers there! You have a wonderful selection of sounds....
eva : A few too many confirmation emails/texts/phone calls. I'm very busy and it was slightly disruptive.
Debrina : YouShould is a fantastic service and i have no complaints whatsoever, I am a social media influencer/blogger and I will be promoting this service to all my followers. @breenylee
Shannon : It was great and the perfect way to plan an event. I heard about YouShould by googling best places to have a birthday in london, I found the platform informative and efficient, the personal touch of having a concierge working directly with me to make sure the event went off without a hitch was perfect, made the event.
Annemarie : Very quick responses and help with respect to any issue that came up! Also nice choice of proposed bars that matched with what I was looking for. Thank you!!
Gabriel : I tried the payment option independently to get my friends to contribute on the bar tab and it worked brilliantly! With the budget we knew we had the bar was able to give us an even better deal being assured that the guests would turn up since they paid in advance. It was great. The system worked really well, emails were clear and I really appreciate the team helping out when we lost the first bar! Many many thanks!!!